Articles & Research

For most of my adult life, I’ve been researching, both academically and experientially what causes people to think, feel, and act the way they do … not just relating to sales and service, but across all roles in business and in our personal lives as well. In the articles you can read here, I share that research.

To make it easy to keep up to date with what I’m researching and writing about, follow me on LinkedIn and you’ll get notified whenever I post something new.

Articles & Research | David Penglase

Beating Sales-Career Burnout

Many successful sales careers have been damaged or lost due to poor training, poor management and an imbalance between personal values and the demands of

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The Service Myth

The way people buy has changed. Sadly, many businesses are still serving customers the old way and sales are potentially walking out the door. Here’s

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Embrace Your Average-Ness

Statistically speaking, you are more likely to be average than exceptional. I know … not you – right? This might be another one of those

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The Tough Times Syndrome

The Tough Times Syndrome is where sales leaders and/or their salespeople (individually or collectively) focus on all the things they can’t do, all the things that are going wrong, all the problems they are facing, and all the reasons why they are not generating the revenue they want or need.

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