Articles & Research

For most of my adult life, I’ve been researching, both academically and experientially what causes people to think, feel, and act the way they do … not just relating to sales and service, but across all roles in business and in our personal lives as well. In the articles you can read here, I share that research.

To make it easy to keep up to date with what I’m researching and writing about, hit the Subscribe button and each month I will send you an email newsletter that summarises my articles.

Articles & Research | David Penglase

Tap into Trust Series – Episode 8 on Transparency

Rather than wait for something to go wrong, when trust is damaged and you need to be transparent to rebuild the damaged trust, wouldn’t it be better to be a bit more proactive and avoid damaging trust in the first place? Transparency can be a core strategy to proactively earning, building and maintaining trust, rather than only being a strategy when trust has been broken.

read more »

Tap into Trust Series – Episode 7 on Openness

Being open and receptive to new ideas and innovation will require for you to be vulnerable … to be able to embrace uncertainty, risk and to be ready to experience a range of emotions and to be willing to allow others observe these emotions in you.

read more »

Tap into Trust Series – Episode 6 on Talent

Most of us find it hard to trust someone when they don’t achieve the results we expect of them, or don’t apply themselves to the extent that successful and expected results are achieved … even though they appear to have the talent (and/or competence) to achieve.

read more »

Get Out of Your Own Way

Most of us are average – and despite what many ‘motivational gurus’ tell us, it’s ok to be average – it ought to be – because most of us are. Now, I realise as you’re reading this you might be thinking that you’re not average, and that could be so. Although, science validates most of us overestimate our own competence.

read more »

Tap into Trust Series – Episode 5 on Notice

In a world where the social media platforms use algorithms to send us information that we seem to be interested in, based on our search and click history, there is a clear and present danger that we are at risk of reducing rather than broadening our perspectives and understanding of diverse and different points of views and experiences.

read more »

The Unhelpful Pursuit of WHY

Scientific research validates people who have found purpose or meaning in their lives report higher levels of well-being in their lives than those who have not found purpose or meaning in their lives. However, there is also evidence that suggests, overtime an unsuccessful pursuit of purpose or meaning can lead people to feeling anxious, depressed, and unfilled.

read more »

5 Questions to Choose Authenticity

To be authentic requires us to be intentional, and when other people are making assumptions about our authenticity, and about our trustworthiness, one of the core elements of their decision making is their assumptions about the intentions behind our actions.

read more »

Tap into Trust Series – Episode 4 on Integrity

Our ability to connect with others with authenticity creates the platform for a more meaningful, flourishing, and prosperous life. To have a genuine intention to connect authentically with others and to make life better for them in some ways. This is why being a person oriented toward integrity is so important.

read more »