Articles & Research
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The Service Myth
The way people buy has changed. Sadly, many businesses are still serving customers the old way and sales are potentially walking out the door. Here’s

Is Trust An Issue For Financial Advisers?
(Hey … even if you’re not a Financial Adviser, read on because this applies to us all in business and especially in sales roles). It’s

Embrace Your Average-Ness
Statistically speaking, you are more likely to be average than exceptional. I know … not you – right? This might be another one of those

Realistic v Fake Optimists in Life, Sales, and Service Roles
The difference between realistic optimists and fake optimists is obvious. Realistic optimists understand and don’t shy away from the reality that life isn’t always easy,

The Tough Times Syndrome
The Tough Times Syndrome is where sales leaders and/or their salespeople (individually or collectively) focus on all the things they can’t do, all the things that are going wrong, all the problems they are facing, and all the reasons why they are not generating the revenue they want or need.

Is This Advice Too ‘Soft’ For You?
You will probably ignore this advice as being too ‘soft’ … The reality is, in a world that seems hell-bent on stealing your focus and

Remote Working – It’s Not an Either Or!
Is it really selfish for office workers who can work from home (WFH), to add back hours per day to their life by not commuting, avoid catching colds and flus often shared in office environments and who can more flexibly manage their work/home priorities and be just as, if not more productive than in the office?

Are you losing your capacity to think critically?
If you agree lost focus, and short attention spans might not be the best path … this post by David McLean on critical thinking is well worth your investment of time.

Pursue Meaning Not Purpose
Motivational self-help pundits tell us to find our purpose in life and live it to its fullest. Sounds good … inspirational even. But what if the more you search for “A” purpose in your life, the less meaningful your existing life can seem? What if the pursuit of a purpose in life is doing you more harm than good?